PRIVACY POLICY
Last Updated: [January 29th, 2026]
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AS WELL AS YOUR CHOICES AND RIGHTS. IF YOU DO NOT AGREE WITH THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE.
THE SITE IS INTENDED FOR USERS LOCATED IN THE UNITED STATES, AND IT IS NOT INTENDED FOR USERS LOCATED IN OTHER COUNTRIES.
INTRODUCTION
Energy Systems Southeast, LLC (also referred to herein as “we,” “us,” and “our”) is committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. We also believe in transparency, and we are committed to informing you about how we treat the data we collect and process.
When Does this Policy Apply? This Privacy Policy (the “Policy”) describes our practices regarding the personal information that we collect when you visit our website, https://essellc.com/ (the “Site”).
WHAT PERSONAL INFORMATION DO WE COLLECT?
What Personal Information Do We Collect? We may collect the personal information described below.
| Category | Description |
|---|---|
| Contact Information | When you visit the Site, subscribe to our newsletter, or otherwise contact us, we may ask you for your first and last names, email address, mailing address, telephone number, job title, location, or other information you choose to share with us. |
| Business Information | When you request a quote or make an inquiry on our Site, in addition to your Contact Information, we collect business contact details such as name, address, email address, phone number, company, and any other information you provide. We also collect information necessary to prepare an accurate estimate and initiate potential service. This includes the site location, project specifications, and technical requirements such as equipment capacity, fuel type, electrical configuration, and related installation preferences. |
| Communications and Inquiries | If you contact us, including by phone, mail, email, social media, or by joining our newsletter, we will collect the subject matter of your message and any comments, questions, content or responses that you choose to provide. In addition, when you communicate with us through any social media platform, we will collect information tied to your account and your engagement with us. We may associate Communications and Inquiries with your Contact Information. |
| Cookies and Similar Technologies | We use cookies and similar technologies as described in the “Cookies and Similar Technologies” section of this Policy. |
| Usage Information | When you visit the Site, we automatically collect usage information from your browser and your device, including the date and time of your visit, geolocation, time zone, Internet Protocol (IP) address, unique device identifier, domain server, operating system, browser type, access time, what websites or search terms referred you to the Site, and data about which pages you visit and how you interact with the Site. |
| Payment/Transaction Information | When you make a purchase or conduct a transaction on the Site, in addition to your Contact Information, we (or, where applicable, our third party payment processor) collect your address, account number, invoice information, payment information (credit card number, security code, and expiration date), and other applicable financial information. We will also receive your shipping details. We also keep a record of your transactions. |
| Service-Related Materials | When you complete a service or startup request form on the Site, we collect the information you provide to schedule and perform the requested service. This includes Contact Information, project and site information, ownership and warranty details, contractor information, equipment specifications, scheduling preferences, technical requirements necessary for startup and training, and other information you choose to share with us. |
Cookies and Similar Technologies
What are first and third-party cookies? A “cookie” is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a “session” cookie) or a future browsing session (a “persistent” cookie). “Session” cookies are temporarily stored on your device and remain there until they expire at the end of your browsing session. “Persistent” cookies remain stored on your device until they expire or are deleted by you. Local shared objects (or “flash” cookies) are used to collect and store information about your preferences and navigation to, from, and on a website. First-party cookies are set by the website you are visiting, and they can only be read by that site. Third-party cookies are set by a party other than that website.
What are “similar technologies”? In addition to cookies, there are other data collection technologies, such as Internet tags, web beacons, pixels (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) that can be used to collect data as you navigate through and interact with a website. For example, web beacons are tiny graphics with unique identifiers that are used to understand browsing activity. UTM codes are strings that can appear in a URL when you move from one web page or website to another. The string can represent information about your browsing, such as which advertisement, page, or publisher sent you to the receiving website.
What cookies and similar technologies are in use on the Site? The Site uses cookies and similar technologies to improve Site functionality, to measure and track how you interact with the Site, to perform analytics, to market to you, to track ad-driven activity, and to otherwise tailor our communications with you.
Dynamic Cookie Tracking
Other third-party technologies. Some third parties may use data collection technologies to collect information about you when you browse the Internet. We do not control these third parties’ technologies or how they may be used. If you have questions about targeted content, you should contact the responsible party directly or consult their privacy policies.
Choices About Cookies and Similar Technologies. Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being stored. These settings may affect your enjoyment of the Site’s functionality. In addition, adjusting the cookie settings may not fully delete all of the cookies that have already been created. To delete them, you should review your web browser settings after you have changed your cookie settings. The links below provide additional information about how to disable cookies or manage the cookie settings:
- Google Chrome
- Firefox
- Microsoft Edge
- Safari for Mac and iPhone
You can learn more about internet advertising practices and related consumer resources at https://youradchoices.com/control, https://thenai.org/about-online-advertising/faq, and http://www.networkadvertising.org/choices.
HOW DO WE USE AND SHARE YOUR PERSONAL INFORMATION?
How Do We Use Your Personal Information? We may use your personal information for the purposes described below:
- Operate and improve our operations, services, and the Site
- Provide you with services, content, and functionality
- Improve our services and develop new services
- Honor our terms of service and contracts
- Manage our relationship with you and your use of the Site
- Communicate with you and respond to your feedback, requests, questions, or inquiries
- Register you for our email list and send you periodic messages
- Engage with you on social media
- Enable you to share comments, questions, and answers
- Improve our marketing efforts, including by providing more tailored advertising
- Assess the success of marketing and advertising campaigns
- Ensure the privacy and security of our Site and services
- Maintain our databases and back-ups, including records of our communications with you
- Support and improve the Site, including evaluations of functionality and features
- Analyze use of the Site and our services and prepare aggregate traffic information
- Recognize your device and remember your preferences and interactions
- Provide you with a more personal and interactive experience on the Site
- Determine and track user interests, trends, needs, and preferences
- General operational support, including procurement, financial and fiscal management, risk and compliance management, and reporting
- Facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transactions
- Obtain and maintain insurance coverage and professional advice
- Accomplish any other purpose (a) that is related or ancillary to any of the purposes described in this Policy, (b) that is described to you when you provide the information or to which you consent, or (c) for which we have a legal basis under law
- Comply with federal, state, or local laws
- Comply with a civil, governmental, or regulatory inquiry, order, subpoena, summons, or process
- Cooperate with law enforcement agencies
- Exercise or defend legal rights or claims
- Create, use, retain, or disclose de-identified or aggregated data
How Do We Share Your Personal Information? We may share your personal information for the purposes described below:
| Category | Description |
|---|---|
| Affiliates | We may share your information with our subsidiaries and affiliates and with their respective officers, directors, employees, and agents. |
| Corporate Transactions | We may disclose your information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of our organization or some or all of our assets. If we are acquired by or merged with another entity, your information may be transferred to the new owners. |
| Legal Obligations | We may disclose information in response to subpoenas, warrants, court orders or other legal process, or to comply with relevant laws. We may also share information in order to establish or exercise our legal rights or claims; to defend against a legal claim; and to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our contracts or terms. |
| Service Providers and Advisors | We may share information with our service providers and professional advisors (accountants, attorneys, etc.) that need access to information to provide services on our behalf. Among other things, recipients help us to administer the Site; support our operations; provide technical support; send communications to you; and assist with other legitimate purposes permitted by law. |
| Third Parties | We may provide information about you to third parties that offer products and services specifically requested by you. We may also ask if you would like for us to share your information with other third parties, but will only do so if you consent. |
| De-Identified and Aggregated Data | We may share with third parties aggregated information and anonymous or de-identified data that does not identify any specific individual, such as groupings of demographic data or user preferences. |
HOW LONG DO WE STORE AND USE YOUR INFORMATION?
We will keep your information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to operate our business, and to enforce our agreements.
We may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.
We may retain and use anonymous, de-identified, or aggregated information for as long as is permitted under applicable law.
HOW DO WE PROTECT YOUR INFORMATION?
We have adopted security measures that are designed to protect the personal information under our control. From time to time, we review our security procedures and consider new technologies and methods.
But, no security system is perfect, and no data transmission is 100% secure. Although we strive to protect personal information, we cannot guarantee or warrant the security of any information transmitted to or from the Site. Your use of the Site is at your own risk. We cannot guarantee that your data will remain secure in all circumstances.
If a data breach compromises your personal information, we will notify you and any applicable regulator when we are required to do so by applicable law.
YOUR RIGHTS AND CHOICES
Depending on where you live in the United States, you may have certain rights relating to your personal information. We honor these rights where required under applicable law. These may include the following:
Right to Confirmation and Access. Residents of certain states have the right to confirm whether we process their personal information and to access such personal information.
Right to a Copy. Residents of certain states have the right to access their personal information, including a right to obtain a copy of the consumer’s personal information in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another entity without hindrance. Residents of certain states also have the right to receive a list of specific third parties to which we have disclosed the consumer’s personal data.
Right to Know. Residents of certain states have the right to request certain information, which may include: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information we have collected about you; (3) the categories of sources from which the personal information is collected; (4) the categories of personal information about you that we have sold or shared and the categories of third parties to whom the personal information was sold or shared; (5) the categories of personal information about you that we disclosed for a business purpose and the categories of third parties to whom the personal information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, selling, or sharing personal information; and (7) the categories of third parties to whom we disclose personal information. Our response will cover the 12-month period preceding our receipt of a verifiable request unless a longer period is requested by you.
Right to Delete. Residents of certain states have a right to request the erasure/deletion of certain personal information collected or maintained by us. As described herein, we will delete your personal information from our records and, as applicable, notify any service providers and contractors (as defined under applicable law) to delete your personal information from their records. However, we are not required to honor a deletion request if an exemption applies under the law.
Right to Correct. Residents of certain states have a right to correct inaccuracies in their personal information, taking into account the nature of the personal information and the purposes for which we process the personal information. We will use commercially reasonable efforts to correct the inaccurate personal information as directed by you.
Rights Regarding Sensitive Data. For residents of certain states, we only process sensitive data with your consent or where otherwise permitted by applicable law. Where you have provided consent to this processing, you may revoke your consent or opt out of the processing of your sensitive data at any time.
Right to Opt-Out. Residents of certain states have the right to direct us to stop selling your personal information to third parties and to refrain from doing so in the future. Residents of certain states also have the right to opt-out of targeted advertising and profiling based on your personal information. In addition to the Submission Process below, you can opt-out of targeted advertising by adjusting your preferences in the Privacy Preference Center for the Site, which can be accessed within the Cookies Policy for the applicable Site.
Submission Process. You may submit a request to exercise one of the above rights by emailing [insert ESSE email address], or by submitting your request through your Energy Systems Southeast, LLC account. If a request is submitted in an incorrect manner or if it is deficient, we will either (1) treat the request as if it had been submitted via the designated manner, or (2) provide you with specific directions on how to submit the request or remedy any deficiencies, as applicable.
Verification Process. We are required to verify the identities of those who submit requests to exercise certain of the above rights. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the personal information that we already maintain about you. As a part of this process, you will be required to provide your name, email address, address, and/or telephone number. We will inform you if we cannot verify your identity.
- If we cannot verify the identity of the person making a request for categories of personal information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our privacy policy.
- If we cannot verify the identity of the person making the request for specific pieces of personal information, we are prohibited from disclosing any specific pieces of personal information to the requestor. However, if denied in whole or in part for this reason, we will evaluate the request as if it is seeking the disclosure of categories of personal information about the consumer.
- If we cannot verify the identity of the person making a request to delete, we may deny the request.
- If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor. In such cases we may not be required to comply with the request or may request additional information reasonably necessary to verify the request.
Authorized Agents. Authorized agents may submit requests via the methods identified in this Policy. If you use an authorized agent to submit a request to know or a request to delete, we may require: (1) the authorized agent to provide proof that you gave the agent signed permission to submit the request; (2) you to verify your identity directly with us; and (3) you to directly confirm with us that you provided the authorized agent permission to submit the request. However, we may not require these actions with respect to confirmed guardianship, conservatorship, power of attorney, or other protective arrangement in accordance with applicable law.
Excessive Requests. If requests from a consumer are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2) refuse to act on the request and notify the consumer of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested.
Non-Discrimination. You have the right not to receive discriminatory treatment by us due to your exercise of the above rights. We do not offer financial incentives and price or service differences, and we do not discriminate against consumers, employees, applicants, or independent contractors for exercising their rights under applicable law.
Appeals Process. Residents of certain states have the right to appeal a refusal to take action on a request within a reasonable time after your receipt of the decision. You may submit an appeal to a decision on your request by email to info@essellc.com. We will inform you of any action taken or not taken in response to the appeal, along with a written explanation of the reasons in support of the response.
Please use the “Contact Us” details provided at the end of this Policy to exercise your rights and choices under this Policy. We honor such requests when we are required to do so under applicable law.
Email Opt-Out. We may send you emails about our services and other updates. If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our emails, if applicable, or by submitting a request via the “Contact Us” details at the end of this Policy. Please provide your name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action.
Update Your Information. Our goal is to keep your information accurate, current, and complete. If any of the information you have provided to us changes, please let us know via the “Contact Us” details at the end of this Policy. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient, or incomplete personal data that you provide to us.
Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.
California. Under California Civil Code § 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us, once each calendar year, information about the information we shared (if any) with other businesses for direct marketing uses. We do not currently share your personal information with third parties for those third parties’ direct marketing purposes. Please be aware that not all information sharing is covered by the California’s “Shine the Light” requirements, and only information regarding covered sharing (if any) will be included in our response. As a part of the California Online Privacy Protection Act, all users of our Site may make any changes to their information at any time by submitting a request via the “Contact Us” details at the end of this Policy
Nevada Residents. Nevada residents may submit a verified request to us by submitting a request via the “Contact Us” details at the end of this Policy to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to your request in accordance with Nevada law.
THIRD-PARTY SITES
This Policy only applies to the Site. It does not apply to any websites, applications, or services from third parties.
The Site may include links to, or content from, third parties. These links are to external resources and third parties that have their own privacy policies. It may not always be clear which links are to external, third-party resources. If you click on a third-party link, you will be redirected away from the Site. You can check the URL to confirm whether you have left the Site.
We cannot and do not (1) guarantee the privacy or security practices of third parties or any content provided by third parties; (2) control third parties’ collection or use or your information; or (3) endorse any third-party information, products, services, applications, or websites.
Any information provided by you or collected from you by a third party will be governed by that party’s privacy policy and terms of use. You should review their privacy policy and terms of use carefully.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT
Our Site is not directed to children under the age of 13, nor is information knowingly collected from or shared or sold regarding children under the age of 13. No one under the age of 13 may access, browse, or use the Site or provide any information to us. If we learn that we have collected or received personal information from a child under the age of 13 without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and delete it. If you believe we have any received information from a child under the age of 13, please contact us using the “Contact Us” details provided below.
For more information about COPPA, please visit the Federal Trade Commission’s website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.
UPDATES AND CHANGES TO THIS POLICY
We may update this Policy from time to time. If we change this Policy, we will post the revised version on our Site. Any changes, updates, and modifications will be effective immediately upon posting. If we make material changes, we may also notify you through a notice on the Site’s homepage and/or send you an email regarding the updates.
You should read this Policy carefully before using the Site, and you should review it from time to time so that you are aware of its current terms. Your continued use of the Site after the “Last Updated” date will constitute your acceptance of and agreement to any changes and to our collection, use, and sharing of your information according to the then-current Policy. If you do not agree with this Policy, you should not use the Site.
CONTACT US
For more information, or if you have any questions or concerns regarding this Policy or wish to exercise your rights, you may contact us using the information below, and we will do our best to assist you.
Mail: Energy Systems Southeast, LLC
3235 Veterans Circle
Birmingham, Alabama 35235
Attn: Privacy Officer
Phone: (205) 520-2183
Email: [info@essellc.com]